Terms of Service

Last Updated: January 2025

These Terms of Service govern your use of LicenseVault's consulting services. By engaging our services, you agree to these terms. Simple as that.

1. Service Scope

LicenseVault provides advisory and consulting services for gaming license applications. We're consultants, not lawyers. Our role is strategic guidance - navigating regulatory frameworks, preparing documentation, managing application timelines.

What we do: Research jurisdictions. Assess eligibility. Prepare application packages. Liaise with regulators. Track progress.

What we don't do: Provide legal advice. Guarantee license approval. Make decisions on your behalf without authorization.

2. Client Obligations

You must provide accurate information. Period.

  • Submit complete documentation when requested
  • Disclose all material facts relevant to licensing
  • Respond to regulatory inquiries promptly
  • Maintain compliance with all applicable laws
  • Pay fees according to agreed schedules

Incomplete or inaccurate information delays applications. Sometimes fatally. We can't fix what we don't know about.

3. Fees and Payment

Our fee structures are outlined in individual service agreements. Standard terms:

  • Initial consultation: Free (30 minutes)
  • Project fees: Due per milestone or monthly retainer
  • Regulatory filing fees: Passed through at cost
  • Late payments: Subject to 1.5% monthly interest

Refunds are not provided for work completed. If you terminate mid-project, you pay for services rendered to date.

4. Confidentiality

We take data protection seriously. Your business information stays confidential unless:

  • You authorize disclosure
  • Regulators legally require it
  • We need to share with vetted third-party specialists (accountants, technical auditors)

We maintain secure systems. Encrypted communications. Controlled access. Annual security audits.

5. No Guarantees

Licensing outcomes depend on regulators, not consultants. We can't guarantee approval because we don't issue licenses.

What we do guarantee: Professional effort. Industry expertise. Transparent communication. If we spot deal-breakers early, we'll tell you straight.

6. Limitation of Liability

Our liability is limited to fees paid for the specific service where issues arose. We're not liable for:

  • Regulatory decisions or delays
  • Third-party errors (banks, auditors, technology providers)
  • Consequential damages (lost revenue, missed opportunities)
  • Issues arising from incomplete client disclosures

7. Termination

Either party can terminate with 30 days written notice. Immediate termination applies if:

  • You provide false information
  • Payment terms are violated beyond 45 days
  • You engage in illegal activities

Upon termination, you receive all work completed to date. Outstanding fees remain due.

8. Governing Law

These terms are governed by the laws of [Jurisdiction]. Disputes go to arbitration before litigation. We prefer solving problems directly.

Questions?

Email [email protected] for clarifications. We respond within 48 hours.

By engaging our services, you confirm you've read and accepted these terms. Let's get your license sorted.