Privacy Policy

Last Updated: January 2025

LicenseVault takes your privacy seriously. This policy explains what information we collect, why we need it, and how we protect it during your gaming license application journey.

Information We Collect

When you work with us, we collect specific data necessary for regulatory compliance:

  • Contact Information: Name, email, phone number, business address
  • Business Details: Company registration documents, ownership structure, financial statements
  • Application Data: Jurisdiction preferences, license type requirements, compliance documentation
  • Communication Records: Email exchanges, consultation notes, document submissions

We only request information that regulatory authorities require. Nothing more.

How We Use Your Information

Your data serves three purposes:

  1. License Processing: Preparing and submitting applications to gaming regulators
  2. Compliance Support: Ensuring your documentation meets jurisdictional standards
  3. Client Communication: Keeping you updated on application status and regulatory changes

We never sell your information to third parties. Your business details stay confidential.

Data Security Measures

Gaming license applications contain sensitive corporate information. We protect it through:

  • 256-bit SSL encryption for all data transmission
  • Secure cloud storage with regular backup protocols
  • Access controls limited to assigned consultants only
  • Regular security audits by independent firms

Our team members sign strict confidentiality agreements. Standard practice in our industry.

Third-Party Sharing

We share your information only when legally required:

  • Regulatory Authorities: Gaming commissions and licensing bodies (MGA, UKGC, Curaçao eGaming)
  • Due Diligence Providers: Background check services mandated by regulators
  • Legal Advisors: When complex jurisdictional issues require specialist input

Each third party operates under strict confidentiality obligations. We verify their security standards before any data transfer.

Your Rights

You control your information. You can:

  • Request copies of all data we hold about your business
  • Update or correct inaccurate information at any time
  • Withdraw consent (subject to regulatory obligations)
  • Request deletion after application completion (where legally permissible)

Contact our data protection team at [email protected] for any requests.

Data Retention

We retain your information based on regulatory requirements:

  • Active Applications: Throughout the licensing process plus 12 months
  • Completed Applications: 5 years minimum (jurisdictional compliance)
  • Marketing Communications: Until you unsubscribe

After retention periods expire, we securely delete all data according to industry standards.

Changes to This Policy

Regulatory requirements evolve. We update this policy as needed to reflect current compliance standards. Major changes trigger email notifications to active clients.

Questions about our privacy practices? Email [email protected] or call our compliance team directly.